Delivery & Return
At DES Digital Engineering Services, we are committed to providing fast, secure, and reliable delivery of our power solutions, networking equipment, and electronic systems to ensure your project stays on track. Please review our delivery and return policy below before placing your order for our specialized hardware and services.
Delivery Options Overview
Orders are typically processed within 1–2 business days. Delivery for major cities across Pakistan—including Peshawar, Islamabad, and Lahore—generally takes 3–5 working days. Please note that delivery of heavy or specialized equipment, such as server racks and battery systems, to remote areas may require additional transit time.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Exchange or Return of Goods
1. Eligibility for Return:
You may request a return or exchange within 7 days of receiving your equipment if:
The item is damaged, defective, or not as described.
You received the wrong product (e.g., a different model of Flux Inverter or incorrect Networking Rack size).
Note: The product must be unused, in its original packaging, and include all accessories, manuals, and warranty cards.
2. Non-Returnable Items:
The following items are not eligible for return:
Customized networking configurations or specialized solar installations.
Items damaged due to misuse, improper DIY installation, or external electrical faults (e.g., lightning strikes or unstable grid surges).
Products without original packaging or missing components like PDU mounting brackets or Camel power strip safety covers.
3. Return Process
To initiate a return, please contact our support team at 0339-2013663 with your order number, reason for return, and product images. Once approved, we will provide instructions for returning the hardware to our office at Shahid Plaza, Peshawar.
4. Refunds
Refunds will be processed after the returned equipment is professionally inspected by our technical team.
Approved refunds typically take 7–10 business days.
For payments made via NayaPay or other digital methods, the credit will be sent back to the original payment source.
FAQs
We typically process all orders within 1–2 business days. Once dispatched, delivery to major cities across Pakistan generally takes 3–5 working days, though transit to more remote regions may require a slightly longer timeframe.
Yes, we provide reliable delivery services across the entire country. Whether you are ordering a Flux Vintage Inverter or a Camel power strip, we ensure your equipment reaches you safely regardless of your location.
Absolutely. Once your order has been processed and handed over to our logistics partners, you can track its progress until it arrives at your doorstep.
In the rare event that you receive a defective or damaged item, please contact our support team immediately. We are committed to resolving such issues promptly to ensure your technical setup remains uninterrupted.
Yes, we do allow for exchanges. If you find that a different model or product better suits your specific engineering or power needs, you can request an exchange according to our standard policy guidelines.
